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Thank you for choosing ironpanelite.com. We hope you are satisfied with your purchase. If you need to return or request a refund for any reason, please read the following policy carefully before submitting your request.
Return Period
You can apply for a return within 30 days of receiving the item. Return requests submitted after 30 days will not be accepted.
Return Conditions
To ensure a smooth return process, the returned item must meet the following conditions:
The item is undamaged and in normal working order;
The item should be kept in its original condition as much as possible, including all accessories and packaging;
The item is not damaged, worn, or altered due to human error;
Please provide your order number or proof of purchase so we can quickly verify your order information.
After receiving your return request, we will review it and provide you with further return instructions.
Unsupported Returns
The following situations generally do not qualify for returns:
Returns received after the 30-day return period;
Problems caused by human error, misuse, or improper maintenance;
Items missing important accessories or severely affecting resale;
Unauthorized returns.
Refund Process
After receiving and inspecting the returned goods, we will notify you of the refund review result via email.
If your refund request is approved, we will process the refund within 3 business days using your original payment method. The exact arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
Return Address
Please do not return goods directly without confirmation from customer service. After obtaining return authorization, please return the goods to the following address:
Return Address
2848 SIERRA CANYON WAY
HACIENDA HGTS, CA 91745
United States
Damaged Goods or Incorrect Shipment
If you receive goods that are damaged in transit, have quality issues, or do not match your order, please contact us as soon as possible after receiving the goods, providing your order number and relevant photos. We will provide you with a reasonable solution as soon as possible after verifying the situation.
Contact Us
If you have any questions about returns, refunds, or after-sales service, please feel free to contact us:
Email: [email protected]
We will respond to your inquiry as soon as possible and are dedicated to providing you with after-sales support.